Mark Lloydbottom

Firms whose service quality as perceived by their clients is in the top third earn twice as much as those in the bottom third – and they gain market share at the expense of the bottom firms. 

Based on experience developed in building Mark’s three successful businesses and augmented by extensive research this seminar explores the key aspects of improving client service. The impact of this seminar will be considerable for those firms who acknowledge that client service is the key to client retention and also the principal ingredient in developing client relationships that turn clients into firm advocates.

This seminar will also take attendees and show precisely how to double the ‘visible’ time spent with clients and get paid for the additional time. Attendees will hear stories from which they will feel propelled toward delivering outstanding quality service.

This seminar will introduce new concepts including insights into the development of advisory services and insights into the power of visible time. We will look at the key lesions to be learned from the iceberg of time and the rear view mirror. Client service is what accountants do all day long – this seminar will break new ground from which a fertile practice can develop. Mark will enlighten attendees with his story of the lessons from the dental surgery and how his in tray propelled his client service to new heights.

Seminar benefits include:

• Hear how to work with clients and not on them
• Positioning yourself as your clients’ number one advisor
• Why you alone have client cheque book power and responsibility
• Developing your own unique advisory proposition
• How you can develop one small step ‘extension services’
• Getting committed to the power of visible time
• Developing richer, trusting relationships with clients
• Using our service meeting calculator to demonstrate your potential
• Developing a firm-wide commitment to client service
• Hearing innovative new insights into 21st century client service expectations

And as a result you will:

Stand out from the crowd as you deliver outstanding client service that will excite your clients, have them paying you what you are worth and upgrade their loyalty so that they will tell others that you are the best accountant.

Welcome to the power of outstanding client service.